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Frequently asked questions

What kind of payments do we accept?

We accept payments by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire), by direct bank transfer services (SOFORT Banking, iDEAL) and by PayPal .

How long will the delivery take?

Products are delivered instantly by email. A download link will be sent to you as well as an order confirmation.

Are Astral Synths samples and libraries Royalty Free?

All Astral Synths sample packs and sound banks are 100% royalty free. However, redistribution are strictly prohibited. If you have any further copyright and royalty questions, please email astralsynths@gmail.com

I did not receive my product, what do I do?

Some email services incorrectly mark automated messages on our servers as spam; If you don't get anything, please check your spam folders first. It is also possible that you have accidentally provided an incorrect email address; in this case, please contact our Order Support to check if we received your order.

What exactly happens after placing an order

After placing your order, you will immediately receive an order confirmation by email with a link to download your order.

I am having technical difficulties with my product

Products are delivered instantly by email. A download link will be sent to you as well as an order confirmation.

Is the purchase safe? Is my data protected?

Your data will be handled confidentially and encrypted with secure server software SSL (Secure-Socket-Layer). The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.

Which version of Serum do I need?

The latest version of Serum is required. It is recommended to use an authentic and up-to-date copy purchased from Xfer or an official retail partner.

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